Servant-oriented behaviour of frontline employees and service satisfaction with Restaurants
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Kindly spend a maximum of 10 minutes of your time to complete the following questionnaire for us.

Please note that all information provided will be treated confidential and will be used for academic purposes only.

By completing the questionnaire, you confirm that you voluntarily wish to participate in this research. Note that there are no right or wrong answers.

This study seeks to determine the degree to which front line employees exhibit servant-oriented behaviours and how this relates to your level of satisfaction with the restaurant's services.
In filling the questionnaire, kindly indicate your level of agreement or disagreement with the following statement below using a scale of 1 (strongly disagree) to 5 (strongly agree) considering a restaurant (e.g. fine dining, food-joint, fast food, cafe, pub, coffee shop, chop bar, etc.) you frequently visit and use their services.

Kindly indicate the name of the restaurant (e.g. fine dining, food-joint, fast food, cafe, pub, coffee shop, chop bar, etc.) *

Kindly indicate your country *

Altruistic calling *

Strongly disagree Disagree Neutral Agree Strongly agree

Customer stewardship *

Strongly disagree Disagree Neutral Agree Strongly agree

Moral Integrity *

Strongly disagree Disagree Neutral Agree Strongly agree

Service *

Strongly disagree Disagree Neutral Agree Strongly agree

Trust *

Strongly disagree Disagree Neutral Agree Strongly agree

Humility *

Strongly disagree Disagree Neutral Agree Strongly agree

Empathy *

Strongly disagree Disagree Neutral Agree Strongly agree

Service satisfaction *

Strongly disagree Disagree Neutral Agree Strongly agree

Positive word of mouth *

Strongly disagree Disagree Neutral Agree Strongly agree

Gender

Age

Educational level

Number of years you have been using the restaurant's services